Frequently Asked Questions
Find answers to common questions about our telemedicine services, policies, and technical requirements
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General Information
Our telemedicine platform provides secure, convenient access to healthcare professionals through digital communication technologies. Key features include:
- Board-certified physicians available 24/7
- Secure HIPAA-compliant video consultations
- Asynchronous communication for non-urgent matters
- Integrated electronic health records
- E-prescription services to your preferred pharmacy
Note: Telemedicine is not a substitute for emergency care. For life-threatening conditions, please call 911 or visit the nearest emergency facility.
Our providers can evaluate and treat a wide range of non-emergency medical conditions:
Common Conditions
- Respiratory infections (colds, flu, sinusitis)
- Allergic reactions and rashes
- Urinary tract infections
- Gastrointestinal issues
- Conjunctivitis (pink eye)
Chronic Care
- Diabetes management
- Hypertension follow-up
- Mental health counseling
- Medication management
- Nutritional counseling
Important: Certain conditions require in-person evaluation, including but not limited to: chest pain, severe trauma, fractures, and neurological emergencies.
We take your privacy and data security seriously with these measures:
- End-to-end encrypted video consultations
- HIPAA-compliant data storage and transmission
- Two-factor authentication for all accounts
- Regular security audits and penetration testing
- Strict access controls for medical records
Your Data is Protected: We never sell or share your medical information without your explicit consent.
Technical Requirements
To ensure optimal performance during your virtual consultation, please verify your system meets these requirements:
Minimum Specifications
- Operating System: Windows 10, macOS 10.14+, iOS 13+, Android 9+
- Processor: Dual-core 2GHz or higher
- Memory: 4GB RAM
- Internet: 5Mbps download/2Mbps upload (10Mbps recommended for HD)
Supported Browsers
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Safari (latest version)
- Microsoft Edge (Chromium-based)
Tip: For the best experience, we recommend using our dedicated mobile app available on the App Store and Google Play.
Connection Problems
- Restart your router and device
- Move closer to your Wi-Fi router or use wired connection
- Close bandwidth-intensive applications
Audio/Video Issues
- Check your browser permissions for camera/microphone access
- Test your equipment with other applications
- Update your browser to the latest version
Mobile App Problems
- Ensure you have the latest app version installed
- Clear app cache and data
- Reinstall the app if issues persist
Billing & Insurance
We accept most major insurance plans, though coverage varies by provider and state regulations:
- In-network with major providers including Aetna, Blue Cross Blue Shield, Cigna, and UnitedHealthcare
- Medicare coverage available in participating states
- Automated eligibility verification through our patient portal
- Transparent pricing for self-pay patients ($75-$150 depending on service)
Verification Process
- Log in to your patient dashboard
- Navigate to Insurance section
- Enter your insurance details
- Receive instant coverage confirmation
Our prescribing physicians adhere to all federal and state regulations regarding telemedicine prescriptions:
Prescription Guidelines
- Most non-controlled substances can be prescribed when medically appropriate
- Controlled substances generally require an established in-person relationship
- Prescriptions are electronically transmitted to your preferred pharmacy
- Mandatory state prescription drug monitoring program checks
State Variations: Some states have additional restrictions on telemedicine prescriptions. Our providers will inform you of any limitations during your consultation.
Need Further Assistance?
Our dedicated support team is available to answer any additional questions you may have about our services.